If you haven't registered yet, start with our full CSD AFD Portal registration and buying guide instead — this article covers login problems specifically, for accounts that are already approved.
"My old password doesn't work anymore"
The AFD portal went through a security upgrade that required every user to reset their password once. If your account was approved a while ago and a previously-working password suddenly fails, this is almost certainly why — it's not a sign your account was compromised or deactivated. Use the portal's password reset flow rather than retrying the old password repeatedly, since repeated failed attempts can trigger a temporary lock on top of the actual problem.
OTP not arriving
Since login runs on your registered mobile number plus OTP, the most common cause of a missing OTP is simply that the number registered with your AFD account is no longer the number you're checking. There's no self-service way to change this without going through account verification again, so if you've changed your number since registering, this is worth resolving directly with the AFD support desk rather than repeatedly requesting new OTPs.
Account temporarily locked
Multiple failed login or OTP attempts can trigger a temporary lock as a security measure. If this happens, stop retrying immediately — wait and use the official password reset flow rather than continuing to attempt logins, which can extend the lock.
When to contact support directly
If password reset and OTP troubleshooting don't resolve access, the AFD portal's own helpdesk — 0120-6933434 (9 AM–6 PM, all 7 days) — is the right next step. We cite this number because we pulled it directly from the live official portal; be cautious of different numbers circulating on third-party sites that we can't verify are current.
Frequently asked questions
Why doesn't my old CSD AFD password work anymore?
The portal underwent a security upgrade that required every user to reset their password once — this is expected, not an account issue.
What should I do if my AFD account gets locked?
Stop attempting to log in immediately and use the official password reset flow rather than continuing to retry, which can extend the lock.
I'm not receiving my login OTP — why?
Most likely your registered mobile number has changed since you registered. Contact AFD support to resolve this rather than repeatedly requesting OTPs.